Please ensure the web-cam and headset(s) are plugged in prior to clicking on the link to ensure the program recognizes them. Check your volume to make sure it is turned up and nothing is muted.
When you click the link, it will ask for your name, please enter a generic name as this session will be for multiple groups and this name will appear under the web-cam picture. It will ask you for your e-mail address, you do NOT need to enter this address, you may leave it blank. Then click the "JOIN" button to enter the room.
When you join for the first time, you may be asked to download Active X. If you are prompted, please download this plugin. It helps the video function properly. If you are not prompted, it is because this plugin is already on your computer.
After you enter the room, a pop-up box will appear asking if you want to join the audio conference. Please click "Yes" to join. This allows us to talk through the computer.
If you have any questions, please call your therapist at 877-480-7913.